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Payment Posting
Insurance & Patient Payments
Insurance payments, adjustments and denials along with patient payments will be posted within 24 hours of receipt. Insurance payments will be sent to the provider's office or deposited into the provider's bank account via EFT if available. If the explanation of payment is not an ERA (electronic remittance advice) the office can send the remittance by mail or secure fax; patient payments would be sent by the same methods.
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If a claim has a secondary insurance that is not automatically billed, once the primary payment is posted the secondary insurance will be billed within 48 hours.
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